Please note most items are handmade to order and take time to be constructed just for you! Because of this, we are unable to accept order cancellations. We must be very strict on this, even if you have just placed your order and we have not shipped yet, even if you did not fully read our terms before placing your order. All items are non-refundable. The only exception is if we have sent an item that is flawed or damaged.
Size exchanges may be permitted provided garments are returned in new, unworn condition. Knickers and playsuits are excluded from exchanges unless flawed or damage upon arrival. Please contact firstname.lastname@example.org for more information. ♥
Please note most items are handmade to order and take time to be constructed just for you! In general, allow 1-3 weeks for made to order items to be constructed. This may occasionally be longer during high traffic periods:
If the item you want is In Stock, order that option, as you will receive it more quickly! You can always email us to check the stock status of specific pieces you are interested in - just be sure to include size/color/style name of items! Please contact email@example.com for more information on special shipping requests.
We generally ship using USPS. Other carriers may be available (UPS, FedEx, DHL, etc). USPS Priority Mail shipping and above will include a simple gift box packaging; First Class shipments will be sent in a compostable mailer. We try to be as eco-conscious as we can!
We are not responsible for lost packages, and we are unable to call USPS to track down packages. We always try to ship out as fast as possible, but if you have a very hard deadline, please let us know.
We have added First Class International as a budget friendly option, however, please note this generally does not include full tracking information once it leaves the U.S. border. Also, first class delivery times can vary widely from weeks to months. We are not responsible for lost packages.
We highly recommend using Priority Mail or other carriers to ensure reliable tracking and delivery times. As far as customs and duties are concerned, we are a legitimate business and do not mark purchases as "gift" so please do not ask.
Germany - Verpackungsgesetz (LUCID Packaging Register)
Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials.
Dotties Delights is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4611919661964. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As a consumer, please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers or composted, at home or locally.
Please refer to our size chart for information about sizing or contact firstname.lastname@example.org for more information. We are always happy to help with specific questions, just include your measurements as best you can with your inquiry and we can give you personalized suggestions!
We offer customizations to many of our current products for a fee. If you are interested in ordering an item we currently make in a different color-way or fabric, for example, please email email@example.com. We'd love to discuss your vision!
Design and/or Marketing Intern:
We are always open to internship applications on a continuing basis. Internships typically last one school semester and can be somewhat tailored to each individual's interests and skills. Areas may include: pattern development, design development, sample making, production basics, social media and newsletter maintenance and promotion, target market research, new stockist outreach, lookbook/line sheet development, etc. This is an excellent opportunity to work intimately with the designer and experience all aspects of the inner workings of a small independent brand. Knowledge of fashion history or intimate apparel a plus, but not mandatory. Must be enrolled or a recent graduate of a fashion programs or similar. Preference given to students that are looking for school credit.
Our studio is located at: